Refund policy

At My Turtle, we're dedicated to your satisfaction. Below is our straightforward policy for refunds and exchanges:

Initiating a Return or Exchange:

• To begin a return or exchange, navigate to the bottom of this page and fill out the e-form provided.
• Items must be returned in their original, undamaged condition with the My Turtle tag still attached.
• Each order is eligible for only one post-purchase adjustment, either a refund or an exchange. If you need both for items from the same order, specify your needs in the comments section of the e-form.
• Products that are damaged, missing the My Turtle tag, or returned after 14 days from the delivery date are ineligible for a refund or exchange.

International Orders:

• Currently, we do not offer returns or exchanges for international orders (outside Egypt).

Sale and Discounted Items:

• Items purchased on sale or with a discount are final and only eligible for an exchange of the same item in a different size.

Shipping and Handling Costs:

• Shipping fees are non-refundable. You will be responsible for any additional costs associated with returning or exchanging an item.
• If you receive an incorrect, damaged, or defectively manufactured product, we will cover all costs for a full refund or exchange, as per your preference.

Online Orders:

• All requests for returns and exchanges must be submitted through the e-form below within 14 days from the date of purchase.
• Please keep the product tag intact and have your e-payment receipt available when processing your request.

Product Quality Guarantee:

• We take pride in our product quality. If you encounter any material or manufacturing defects in your My Turtle item within 14 days of receipt, please contact us immediately. We are committed to rectifying the issue and ensuring your satisfaction.

Thank You for Choosing My Turtle!

• We strive to provide a flawless shopping experience and value your trust in our brand. Your satisfaction drives our commitment.